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How to give good customer service
Hospitality businesses are only as good as the people who work for them. And at the heart of everything is good customer service. So it is a little disconcerting for the industry that new research...
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3 Top Tips on how to respond to negative customer service feedback
How do you react if there is a negative customer comment about your food service posted on social media or a feedback website? The chances are some of you will shrug it off and put it down to being one...
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5 Top Tips for a Great Beer Garden
It’s that time of year when everyone heads outside to drink their beer or their chilled glass of house white. It’s also that time of year when licensees either wish they had spruced up their beer...
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